Dropbox gives "error importing" but it works exporting

[wandering4cache 1]

Feel free to move this to support forum if you feel it belongs there.  I've had the following problem for over a year, but finally sitting down to deal with it.  I cannot import from Dropbox if starting in Cachly, however, if I start in Dropbox, I can export to Cachly.  This happens on both my iPhone 6S Plus & iPad Air2.

FACTS:

GSAK 8.7.1.66 used to create GPX file from larger database of collected PQs from GC.    This GPX file works fine in all other programs in computer & apps in devices.  ex:  Garmin Mapsouce program.  Geosphere app.   Windows 10 computer.

iPhone 6S Plus & iPad Air2.   Both running iOS 11.4 currently.   Both Cachly app ver 4.2.1.   Both Dropbox app ver 98.2.2.

But the following has been happening on same devices for over a year.  Noticed as early as Cachly ver 2 maybe.

METHODS:

1.  IMPORTING starting in Cachly.  Open Cachly app.  Tap more,,,    Tap Import from Dropbox.  Tap the GPX file in dropbox.   Says "creating link".  Then "error importing.  Importing file types must be GPX.  Other files cannot be import in Cachly."

2.  EXPORTING starting in Dropbox.   Open Dropbox app.  Files.  Tap the GPX file.  Tap the 3 dots more menu.  Tap Export.  Select "Open in".  Select "copy to Cachly".  iPhone switches over to Cachly app on Import GPX screen where you choose the offline list.  Proceed as usual & everything works fine.

Side note:  Though I haven't tried it recently, my recollection was that if file was small enough to be emailed, that importing from email also worked fine.

So, thoughts?   I'm creating the GPX file in GSAK the same way I've been doing it ever since started caching in 2002, or whatever year GSAK came out, which ever was latest.  Its worked in a multitude of programs, devices & apps in those 16 yrs.   I've searched this forum, but I seem to be only one with the issue, so I'm guessing its on my end somehow.  What else to try?

 

 

 

 

 

 

 

 

 

 

 

[Nic Hubbard 645]

I have never seen issues with importing to Cachly from Dropbox using the Import from Dropbox option in the More tab. Are you using the latest version of Cachly and latest Dropbox app? 

What errors do you get? The size of the GPX doesn't matter and wouldn't prevent this.

[wandering4cache 1]

As stated in original post, all apps & devices are up to date.  Version #s given in first post.  The error given is also stated in first post.

QUOTE:

Says "creating link".  Then "error importing.  Importing file types must be GPX.  Other files cannot be import in Cachly."

 

[Nic Hubbard 645]

Can you send me the problematic files to support@cach.ly? Does it happen for all GPX files? What about .zip files of a GPX?

[Team DEMP 120]

I exported a GPX file from GSAK and couldn't reproduce the error following the steps in Method 1. Could be the specific settings in the GSAK GPX export screen.

[wandering4cache 1]

So far, its happened on all GPX files I've tried it on.  The only zipped GPX file I have is the All my Finds file that Groudspeak sends, its doing it on that too.  I'm sending you a GPX file I had exported from GSAK database.  Its just a handful of caches selected from a larger database of collected Pocket Queries.

[wandering4cache 1]

1 hour ago, Team DEMP said:

I exported a GPX file from GSAK and couldn't reproduce the error following the steps in Method 1. Could be the specific settings in the GSAK GPX export screen.

This is screen shot of my GSAK export to GPX screen.

[Team DEMP 120]

9 minutes ago, wandering4cache said:

This is screen shot of my GSAK export to GPX screen.

I couldn't reproduce with the same GSAK GPX export options and a 300+ cache export. 

[wandering4cache 1]

Its gotta be one of those stupid things.  If all else fails, at least the other method of exporting from Dropbox to Cachly works.  Oh well.  Thx for trying. 

[Team DEMP 120]

I'm sure Nic will be able to determine the cause if he can reproduce using your specific GPX.  Have you tried, just for fun, with a single boring traditional cache in the export? 

[wandering4cache 1]

I haven't.  But I will.

[Nic Hubbard 645]

The file imported from Dropbox fine for me. 

Have you tried logging out and back into the Dropbox app?

[wandering4cache 1]

No, but I will.  Can't remember if I even deleted both apps in the past year & reinstalled both, but I will try that too.

[wandering4cache 1]

Ok, I deleted & reinstalled both apps just now.  Signed out & signed back into both.  Also tried a new export of just 1 single traditional cache.  All no go.  Same error.

Oh well.  Don't worry about it.  Its working the other way, and I've lived it for over a year, so not end of the world.

I love Cachly.  I've tried all the apps over the years, and your rocks. I go back to the stone age before paperless was even a thought.  Printouts.  Then Cachemate on an old Sony palm pilot.  I test lots of apps but I keep coming back.  Cachly has come the furthest the fastest & keeps improving with things I never even knew I wanted.  Thanks for trying with my stupid bug issue.

[Nic Hubbard 645]

12 hours ago, wandering4cache said:

Thanks for trying with my stupid bug issue.

Not stupid at all. I would still love to fix the issue.

[Bolling 99]

I've had issues where DropBox app is updated and I have to do "Method 1" twice the first time. After that no issues until Dropbox app is updated again.