RubyShoos Posted December 6, 2023 Report Share Posted December 6, 2023 Hi Since yesterday, I have not been able to load any live caches in Cachly. When I click on the two circular arrows to load caches, I get the error message Error Data not available for queried users (see screenshot). I have tried all of the obvious fixes: logged out of Cachly and back in again, shut down app, shut down iPhone and restart. Last time I had issues, they resolved the next day, but this is persisting. If I search for a specific cache using the GC code, it will load. And if I log a cache and save it as a Draft, it uploads successfully to the Groundspeak website, so some bits seem to be working OK. I’ve had to download the Geocaching app again (I deleted it as soon as Cachly was working again last time), so my caching experience is seriously compromised at the moment. I’d appreciate any support or suggestions about how to resolve this. Many thanks, RubyShoos Quote Link to comment Share on other sites More sharing options...
RubyShoos Posted December 6, 2023 Author Report Share Posted December 6, 2023 Additional information Cachly Version 7.1.1 (1) iPhone 12 Pro iOS 17.1.2 Quote Link to comment Share on other sites More sharing options...
ivans Posted December 6, 2023 Report Share Posted December 6, 2023 The same here. It could be caused by “Exclude my finds” switch set ON. Quote Link to comment Share on other sites More sharing options...
Team DEMP Posted December 6, 2023 Report Share Posted December 6, 2023 It is likely a Geocaching HQ issue. Nothing has changed in the app and all cache data is provided via requests to HQ. Quote Link to comment Share on other sites More sharing options...
RubyShoos Posted December 6, 2023 Author Report Share Posted December 6, 2023 Thank you @ivans - you’ve provided a partial solution. It does return caches when I turn off ‘Exclude my finds’. Loads of extraneous data but at least I can get some caches up amidst the smileys. And I thought it might be @Team DEMP There seem to have been a lot of issues that end recently :-( Quote Link to comment Share on other sites More sharing options...
Nic Hubbard Posted December 6, 2023 Report Share Posted December 6, 2023 This is an API bug and has been reported to HQ. In the meantime please turn off filtering. Quote Link to comment Share on other sites More sharing options...
Nic Hubbard Posted December 6, 2023 Report Share Posted December 6, 2023 This issue should be fixed now. Quote Link to comment Share on other sites More sharing options...
ivans Posted December 6, 2023 Report Share Posted December 6, 2023 Yes, it works. I only had to change the sort type to “distance+”. Many thanks for this great application. Have a nice day ivans Quote Link to comment Share on other sites More sharing options...
RubyShoos Posted December 6, 2023 Author Report Share Posted December 6, 2023 Thanks @Nic Hubbard yep. All working now. The world is good again. Quote Link to comment Share on other sites More sharing options...
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