IVAPER 1 Report post Posted December 6, 2021 Hi, after the update I have lost all personal notes, I use the personal notes to take a pic of the cache and I don’t have any, why? Share this post Link to post Share on other sites
Nic Hubbard 650 Report post Posted December 6, 2021 Nothing should have changed, so want to get to the bottom of this issue. Personal notes are saved on geocaching.com, so you shouldn't have lost anything. Are these caches in offline lists? Are you not seeing the personal notes, or just the images? Share this post Link to post Share on other sites
IVAPER 1 Report post Posted December 6, 2021 1 hour ago, Nic Hubbard said: Nothing should have changed, so want to get to the bottom of this issue. Personal notes are saved on geocaching.com, so you shouldn't have lost anything. Are these caches in offline lists? Are you not seeing the personal notes, or just the images? The folder Cachly with the cloud as gone with the pictures. And the info I have in someone cache as disappears. I don’t use offline lists Share this post Link to post Share on other sites
Nic Hubbard 650 Report post Posted December 6, 2021 1 hour ago, IVAPER said: I don’t use offline lists If this is the case, all caches notes would be saved on geocaching.com. When you load a cache that you had text for, are you not seeing it loading? Can you show me a screenshot? 1 hour ago, IVAPER said: The folder Cachly with the cloud as gone with the pictures. And the info I have in someone cache as disappears. Have you changed your iCloud user, or logged out of iCloud? These would affect seeing the Cachly folder in iCloud Drive. Share this post Link to post Share on other sites
IVAPER 1 Report post Posted December 6, 2021 2 hours ago, Nic Hubbard said: If this is the case, all caches notes would be saved on geocaching.com. When you load a cache that you had text for, are you not seeing it loading? Can you show me a screenshot? i have 1 note and 1 pic in that particular cache and nothing appears. 2 hours ago, Nic Hubbard said: Have you changed your iCloud user, or logged out of iCloud? These would affect seeing the Cachly folder in iCloud Drive. I not have any change on the cloud , I think I have logged out, and login again , but…. The folder not should be disappeared, correct? Share this post Link to post Share on other sites
Nic Hubbard 650 Report post Posted December 6, 2021 7 minutes ago, IVAPER said: I not have any change on the cloud , I think I have logged out, and login again , but…. The folder not should be disappeared, correct? Correct, the folder should not disappear. If you login to icloud.com can you see the Cachly folder? Have you looked on geoaching.com to see if your personal note is there? Share this post Link to post Share on other sites
IVAPER 1 Report post Posted December 7, 2021 19 hours ago, Nic Hubbard said: Correct, the folder should not disappear. If you login to icloud.com can you see the Cachly folder? The Cachly folder as gone, so I take a random pin in one of my caches and now appears again, but the old with all pictures as gone 19 hours ago, Nic Hubbard said: Have you looked on geoaching.com to see if your personal note is there? I have login on the geocaching.com and nothing appears on personal notes is very rare this situation. is good to have in the app some Security copy or other method Share this post Link to post Share on other sites
Nic Hubbard 650 Report post Posted December 8, 2021 In your iCloud Settings for iOS, is Cachly enabled? Share this post Link to post Share on other sites
IVAPER 1 Report post Posted December 8, 2021 10 hours ago, Nic Hubbard said: In your iCloud Settings for iOS, is Cachly enabled? Yes is enabled Share this post Link to post Share on other sites
Nic Hubbard 650 Report post Posted December 9, 2021 Sounds like it could be a general iOS issue. If you login to icloud.com and view iCloud Drive, can you see the Cachly folder? Share this post Link to post Share on other sites
IVAPER 1 Report post Posted December 10, 2021 On 12/9/2021 at 5:00 PM, Nic Hubbard said: Sounds like it could be a general iOS issue. If you login to icloud.com and view iCloud Drive, can you see the Cachly folder? Yes, the sample pic I have take, all the old pics are missed Share this post Link to post Share on other sites
Nic Hubbard 650 Report post Posted December 12, 2021 On 12/10/2021 at 2:58 PM, IVAPER said: Yes, the sample pic I have take, all the old pics are missed Thanks, and sorry about this issue. We will continue to investigate. What about newly saved images? Are those saved correctly? Share this post Link to post Share on other sites
IVAPER 1 Report post Posted December 13, 2021 On 12/12/2021 at 9:55 PM, Nic Hubbard said: Thanks, and sorry about this issue. We will continue to investigate. What about newly saved images? Are those saved correctly? Yes , I have take one random image to one of my geocache and is there ( in the cache code name folder). Share this post Link to post Share on other sites
