two bison 5 Report post Posted May 25, 2021 When I launch Cachly and then tap the link to load new caches near me, I get an error message: ERROR Failed to get results from account service. Is something down at your end. I'm currently using Google Maps. Thanks. Share this post Link to post Share on other sites
Team DEMP 120 Report post Posted May 25, 2021 The Geocaching website is having problems and it is unrelated to Cachly. When HQ fixes things on their end, Cachly should be happy again. Share this post Link to post Share on other sites
two bison 5 Report post Posted May 25, 2021 Thanks, I was just going to post that it seemed to work fine a couple minutes ago. We'll standby to see if whatever was up is now fixed. Appreciate the reply. Share this post Link to post Share on other sites
Team DEMP 120 Report post Posted May 25, 2021 As a follow-up, there's nothing Cachly uses that could be down on the Cachly end. All requests go to the Geocaching HQ servers. It gets tricky to know as the HQ website and HQ app might be working while Cachly and other 3rd party apps are having an issue or even the other way around. The official site/app and 3rd party apps don''t always use the same "stuff" to return similar things. Share this post Link to post Share on other sites
two bison 5 Report post Posted May 25, 2021 :)) Thanks Within this I did learn that when I changed my Geocaching password that change did not update on Cachly. It doesn't really matter it just seemed a little strange at the time. Yet another entry in the "Old dog ... New trick" file. Share this post Link to post Share on other sites
Team DEMP 120 Report post Posted May 25, 2021 There is no Cachly app password. Cachly like all official 3rd party apps use your geocaching.com password where the app redirects to Geocaching for authentication and authorization. Changing your password on Geocaching shouldn't impact Cachly or if anything, Geocaching would have told Cachly to have you log in again with your new password. More than you ever needed to know but the important takeaway is the Cachly app has no Cachly user/password and it's your Geocaching user/password. Share this post Link to post Share on other sites
two bison 5 Report post Posted May 25, 2021 No, but to log into this support forum I needed a password and that password was my old geocaching password as that is what I used here when I signed up. That one didn't update. It's all good as I seem to have a handle on the issues right now. Thanks again. Share this post Link to post Share on other sites
Nic Hubbard 637 Report post Posted May 25, 2021 1 hour ago, two bison said: That one didn't update. Those two accounts are not related. The forums do not authenticate with geocaching.com. Share this post Link to post Share on other sites
two bison 5 Report post Posted May 26, 2021 Thanks, I think we can close this now. I've learned several useful things. 1 Nic Hubbard reacted to this Share this post Link to post Share on other sites
