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Judy Franklin

Camera part of scanning trackables not working

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If you press the Trackables link on the bottom of the main screen, you'll see a screen in the app that should look like the one in this screen snippet. What happens when you press the scan icon the arrow is pointing to? That should open up a new screen that looks like you camera app with a darker bar across the middle.

 

tbscan_camera.jpg

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Hmmm - when I click the scan icon I get a screen without a green Cachly Scan header at the top like you posted.

If you look at https://www.cach.ly/help/index.php/Main_Page#Scanning_a_trackable that is what I see after pressing the scan icon by the arrow. It has no header and looks more like the screen you'd see when launching the camera app. 

Maybe someone else is able to suggest what is going on.

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