AlphaSteff 0 Report post Posted February 21, 2021 When I try to download offline maps or additional offline maps, an "SSL error" appears. Cachly version number: 6.1.11 (3) iOS version: 14.4 Device that you are using: 12.3 If you are a Regular or Premium user of geocaching.com: Premium Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 22, 2021 Are you using Wifi? If so, are you connected to a VPN, or is your phone connected to VPN? If not, does it work when you are just on cellular data? Share this post Link to post Share on other sites
AlphaSteff 0 Report post Posted February 22, 2021 Hi Nic, I tried it in my WLAN and also via cellular data. It also doesn't work on my iPad, where I installed the app yesterday. At the very beginning, I was able to download a map on my iPhone. I don't use a VPN. Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 22, 2021 We aren’t able to replicate the issue here, so trying to figure out if this is an issue with Germany data centers or something. I had some reports from other German users, but some don’t have the issue. Will keep digging. Share this post Link to post Share on other sites
AlphaSteff 0 Report post Posted February 22, 2021 For completeness, I live in Switzerland. The website and the forum are also difficult to access at times. Share this post Link to post Share on other sites
AlphaSteff 0 Report post Posted February 22, 2021 I just made another attempt, now it works again. Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 22, 2021 5 hours ago, AlphaSteff said: For completeness, I live in Switzerland. The website and the forum are also difficult to access at times. This is very strange, we haven't ever had this reported before. We also have beta testers in Switzerland, and they haven't ever had any issues. Are you able to test downloading offline maps on another wifi network, just as a test? Share this post Link to post Share on other sites
AlphaSteff 0 Report post Posted February 22, 2021 Since it has now worked again, I can actually exclude my WLAN. Mobile data wouldn't work either! But I don't think that it will be resolved in the long term. Because access to the forum is still not very reliable. I use the largest provider in Switzerland for landline and mobile (indirect). The only thing I could explain to myself if Swisscom had a problem in general. But I can hardly imagine that. Since I now have the maps, it's OK for me. If I'm in a different WLAN, with a different provider, then I can try. But that could take a while. Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 22, 2021 58 minutes ago, AlphaSteff said: Since I now have the maps, it's OK for me. So both offline map downloads and the Cachly website are now working? Share this post Link to post Share on other sites
AlphaSteff 0 Report post Posted February 22, 2021 Download does not work again. But the forum. When I made the last post, I had to try a couple of times for the forum. Share this post Link to post Share on other sites
rmus 0 Report post Posted February 22, 2021 I have the same issue on both of our iPhone's independent if we try via WIFI or mobile account. We use Cachly 6.1.11(3) and additionally I logged out and again in the geocaching link, Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 22, 2021 1 hour ago, rmus said: I have the same issue on both of our iPhone's independent if we try via WIFI or mobile account. We use Cachly 6.1.11(3) and additionally I logged out and again in the geocaching link, What country are you located in? Share this post Link to post Share on other sites
rmus 0 Report post Posted February 23, 2021 Hallo Nic we are located in Switzerland. Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 23, 2021 Are either of you using Swisscom? Share this post Link to post Share on other sites
rmus 0 Report post Posted February 23, 2021 Yes we are swisscom, both mobile and fixed line. Share this post Link to post Share on other sites
Nic Hubbard 635 Report post Posted February 23, 2021 3 minutes ago, rmus said: Yes we are swisscom, both mobile and fixed line. For whatever reason, it seems that users on Swisscom are having this issue, and no one else. If possible, would you be able to test on wifi that isn't on Swisscom? I will see about contacting them. Share this post Link to post Share on other sites
