bloodycool Posted April 23, 2025 Report Share Posted April 23, 2025 I recently got a new iPhone and have a Cachly Pro yearly subscription that just renewed last week, active until 16 April 2026. When I try to access any of the Pro features on my phone, Cachly prompts me to subscribe to Pro. When I tap on "Restore" nothing changes. I am signed in with the same Apple ID that was used to sub scribe to Cachly Pro. I can see Cachly Pro in my current Apple ID subscription list as being active and set to renew on 16 April 2026. I tried signing out my Apple ID and signing back in. That didn't solve anything. I tried canceling the Cachly Pro yearly subscription and then re-subscribing. That didn't do anything either. If I try to subscribe again, I get the message "You're currently subscribed to this" (see screenshot). I am at a loss for what my next step might be since it seems I have an active subscription but cannot access the Cachly Pro features. Quote Link to comment Share on other sites More sharing options...
Nic Hubbard Posted April 23, 2025 Report Share Posted April 23, 2025 When you tap Restore, does it show a message at any point? Quote Link to comment Share on other sites More sharing options...
bloodycool Posted April 23, 2025 Author Report Share Posted April 23, 2025 When I tap restore, the little spinner pops up in the middle of the screen like it is doing something for about a second and then disappears. Nothing else happens. Quote Link to comment Share on other sites More sharing options...
Nic Hubbard Posted April 23, 2025 Report Share Posted April 23, 2025 Are you using a VPN on your phone or something else that might be interrupting the connection? If so, try turning that off. Quote Link to comment Share on other sites More sharing options...
bloodycool Posted April 24, 2025 Author Report Share Posted April 24, 2025 I am not using VPN and I have tried it on cellular and wifi Quote Link to comment Share on other sites More sharing options...
Nic Hubbard Posted April 24, 2025 Report Share Posted April 24, 2025 Can you email support@cach.ly and I can open a support ticket? Thank you. Quote Link to comment Share on other sites More sharing options...
bloodycool Posted April 24, 2025 Author Report Share Posted April 24, 2025 Done, thanks. Included in the email is that Cachly on my iPad is acting exactly the same. Quote Link to comment Share on other sites More sharing options...
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