Judy Franklin Posted June 14, 2020 Report Share Posted June 14, 2020 I can manually type the trackable numbers into my cachly app page but the scanner bar does not open. I use use an Apple phone with the Cachly app. Quote Link to comment Share on other sites More sharing options...
Team DEMP Posted June 14, 2020 Report Share Posted June 14, 2020 If you press the Trackables link on the bottom of the main screen, you'll see a screen in the app that should look like the one in this screen snippet. What happens when you press the scan icon the arrow is pointing to? That should open up a new screen that looks like you camera app with a darker bar across the middle. Quote Link to comment Share on other sites More sharing options...
Judy Franklin Posted June 14, 2020 Author Report Share Posted June 14, 2020 I get the scan screen but no bar to scan the numbers. Quote Link to comment Share on other sites More sharing options...
Team DEMP Posted June 14, 2020 Report Share Posted June 14, 2020 Hmmm - when I click the scan icon I get a screen without a green Cachly Scan header at the top like you posted. If you look at https://www.cach.ly/help/index.php/Main_Page#Scanning_a_trackable that is what I see after pressing the scan icon by the arrow. It has no header and looks more like the screen you'd see when launching the camera app. Maybe someone else is able to suggest what is going on. Quote Link to comment Share on other sites More sharing options...
Nic Hubbard Posted June 14, 2020 Report Share Posted June 14, 2020 @Judy Franklin It looks like you are not using iOS 13, which is required by the new Trackable Scanner. You are seeing the previous trackable QR code scanner. Are you able to upgrade to iOS 13? Quote Link to comment Share on other sites More sharing options...
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