Search the Community
Showing results for tags 'icloud'.
Found 1 result
Photos in Personal Notes not on iCloud Drive (Problem)
Attila_G posted a topic in SupportHello Another Cachly user just called me about a problem. Unfortunately, I couldn't find a solution, so I'm hoping for help here. The user has regularly saved photos in the Personal Notes of the caches on his old iPhone 7. So far everything has always worked. Now he has a new iPhone 13 and all the iPhone data was migrated normally. When he wanted to look at a picture in Cachly on the new iPhone, it shows the number of pictures that are stored in the Personal Note, but the pictures themselves are not displayed. Also when searching in the iCloud Drive folder, none of them can be found.... (checked on the iPhone and via browser). I first thought that in that case the pictures on the iPhone 7 were only stored locally (although the iCloud settings appear quite normal). Unfortunately, they are now suddenly not displayed on the iPhone 7 either. He then tried to reattach a photo in Personal Notes on the iPhone 7 to a different cache. Even that suddenly doesn't work anymore. The error message that appears says: "iCloud does not appear to be configured. Make sure iCloud for Cachly as well as iCloud Drive are enabled." (error message translated from German to English). Somehow we are clueless right now what is going on. On the one hand, it's about the loss of many attached spoiler images, which disappeared somewhere (1. priority). And on the other hand, the function can not be used normally even on the new iPhone 13. Does anyone have an idea where to look for these pictures (on the iPhone 7)? Or otherwise any idea what could be set wrong there in connection with iCloud Drive? As I said, in the iCloud settings, iCloud Drive is active normally, as it is on Cachly. Thanks!