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Nic Hubbard

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Everything posted by Nic Hubbard

  1. Yes, you can use the ... button on the Navigate to Cache screen and then choose to navigate with Apple maps, this should then open the navigate in Car Play. Please let me know if this works.
  2. That is very strange, we haven't heard of this happening before. A few questions: Is this only happening with Earth caches? What method are you using to upload photos, just the normal log and Send Now option? Or, are you adding photos later or using Pending logs? Thanks!
  3. Unfortunately this isn't something that is possible with the geocaching.com API.
  4. Thanks, I can replicate this. It seems this is a new iOS 13 specific bug. Testing some of our other devices, pre-iOS 13 do not have the issue. I will get this bug logged.
  5. Thank you. I just watched it. This happens because the Standard Offline Maps are old technology and is quite slow at drawing the map tiles. Have you tried our new Premium Offline maps? This is our next generation offline maps that are extremely fast, detailed, beautiful and updated very frequently. Please give them a try as I think you will be quite pleased! Please let me know if you have any other questions.
  6. I think for privacy reasons you can send it to our support@cach.ly email. Thanks.
  7. Nothing has changed at all in Cachly regarding maps, so what you are seeing must be an iOS issue. Do you mean the tiles are loading? Can you provide a screen video of the issue? Thanks!
  8. The maps have been restored to a previous version. We will be working on diagnosing the bug that caused this. Thanks again for reporting!
  9. It looks like there were some server issues when generating maps for all of the USA. I am working to restore the map files and then will work to fix the issue. Thank you!
  10. You have to tap the option to choose where you want to import the GPX file. Hope that helps!
  11. If you access history, it will first check your offline lists to see if it contains an offline cache. It that is not found then it will load a live cache.
  12. Is this on the live tab or offline?
  13. There isn't currently a solution to this. I have been working directly with an Apple engineer on the issue, and as mentioned in the above when multiple apps are registering for GPX files is when the bug occurs. He said there is no fix. The one fix I do see in the thread is to allow Cachly to open ANY file type, which I am hesitant to do.
  14. You should already be able to do this, but you do it the opposite way. Open the Files app on your device and browse to your files, then: Long press the file Scroll down on the menu to "share" Then choose "Copy to Cachly" in the menu
  15. No, Cachly does not have an option for this. It is a limit of the geocaching.com API and would be really hard for us to implement this feature. The official app is able to do this since they able to do things differently in their app.
  16. No malfunction at all. It has to do with the new way that iOS 13 shows modal windows and allows them to be pulled down (test by getting to the bottom of the filters screen and continue pulling your finger and you will see the modal window kind of spring down and up when you let go) that is interfering with the touch events of the DT rating sliders.
  17. This is an iOS 13 issue that we are working to fix.
  18. Thanks, have logged this as a bug. Sadly this is a bug that came up because of iOS 13. It will be fixed. Thanks!
  19. You can swipe the map in the map options screen. and it will show the delete option. You can also tap Edit and see the delete indicator next to a map. Tap that to delete.
  20. When you are on the lists screen, tap the ... button next to your offline list, then choose Options. This will give you the various purge options.
  21. Can you please use the work around to zip the GPX files? Apple has broken the GPX import for some users in iOS 13 and sadly we cannot guarantee a fix for everyone.
  22. Thanks, will investigate the bug.
  23. I am on an 11 Pro also and I am not able to replicate the situation. Can you send me the crash files for Cachly by email (make sure to send the files not just copy the text) that way I can use them to debug? support@cach.ly Thanks!
  24. Thank you, I will use those steps to try and replicate.
  25. This is just the normal iOS watchdog process that will kill apps in the background if other apps in the foreground are needing the resources.
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