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Revision as of 12:33, 10 March 2019 by Team DEMP (talk | contribs) (Added GPS accuracy)
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What should I do if I didn't receive my confirmation email?[edit]

Make sure to check your junk mail and also double check that you entered your email correctly when signing up. Some users incorrectly enter their email then be confused when no confirmation email came. If you think you entered it incorrectly you can just signup again.

You can also resend the validation email.

Why is my email "unavailable" when trying to sign up?[edit]

Do you already have a geocaching.com account? If so, all you have to do is login with your geocaching.com user name and password. Cachly is a third-party partner of geocaching.com and authenticate with their servers.

Why I am getting a "Not Authorized" error when trying to login to Cachly?[edit]

This error occurs when you have not verified your geocaching.com account, or it needs to be verified again. You will need to visit geocaching.com and view your account settings to verify your account.

Why can't I login to Cachly with my geocaching.com username/password when it works on the website?[edit]

Does your username have an apostrophe in it?

Since iOS 11 the keyboard started using "smart quotes" that are angled rather than the old "straight quote" by default. To use the old straight quote press and hold on the apostrophe key on the keyboard and you will be shown some options, one of which is the straight quote. Tap this and it should then allow you to login. Alternatively, you can disable smart quotes on your iOS device entirely by going to Settings > General > Keyboard and toggling the Smart Punctuation switch.

Why doesn't my offline map work?[edit]

Please try downloading the offline map again. It's best to use wifi. Make sure your phone does not lock during the download. If it does lock, iOS may stop the download at some point which will leave you with a corrupted map.

Why am I getting a timeout error when attempting to download a pocket query?[edit]

Cachly downloads pocket queries from the geocaching.com servers. If you get a Timeout error during a download, there is most likely an issue with their servers, not Cachly. Unfortunately all you can do is wait a while and try again later.

You can check out http://status.geocaching.com/ which is the official status page and see if it lists any known issues for the API or main web site. You can also follow the official geocaching.com Twitter account.

Why isn't Cachly showing all caches on the Live tab?[edit]

Check to see if you have live search filters. The funnel icon in the upper right will be solid white when you have live filters enabled and the message "Filtering On" will show at the top of the map. Tap on the funnel icon to go to the Search Options screen. Now tap the Reset action to return all search options back to defaults. New searches should now return all available caches in an area.

Cachly is limited in the caches that can be shown if you are a Basic Member of geocaching.com.

Can Cachly automatically refresh the live map as I scroll around?[edit]

The caches on the live map need to be downloaded from geocaching.com to enable them to be displayed. You are limited as to the number of caches you can download daily. This feature has been tested, but the user experience is poor because automatic refreshing can burn through the maximum number of cache downloads. After the maximum has been reached you will no longer be able to download any caches. Some users regularly bump into the daily limit even without this feature. For this reason Cachly does not have automatic downloads. Note that the official Geocaching app can do this as they are not subject to the same API limitations and do not count the display of caches on the map against a daily limit.

Does Cachly have restrictions for Basic Members?[edit]

Yes. Cachly is a partner of Geocaching HQ and must enforce Basic member API restrictions. These are:

  • Basic members are limited to 3 full cache downloads per day and can only view Traditional caches with a 1.5/1.5 or lower rating.
  • Premium members can view up to 16,000 full caches per day and view all cache types.

See the Basic Member page for a more complete list of restrictions.

How do I update a log entry?[edit]

If the log you want to edit is a Pending Log in Cachly, go to More > Pending Geocache Logs, find the cache you want to edit, and tap that cache in the list. You can now edit the log message text, add an image within the message text, change the log from Found it to Didn't find it, etc. Once you are done making your changes, tap Save in the top right and your update will be saved and eventually sent to Geocaching.com when you submit the log.

If you'd like to delete or update a log entry and it's not a pending log, you need to go to the Logs Tab. Locate your previously posted log in the list and tap the ••• actions button on the right of the cache name. You will be able to select Add Images, Edit or Delete.

Is there an Android version?[edit]

Cachly runs on Apple's iOS operating system and there's no plan for an Android version.

What causes the message Error - There was a problem communicating with the secure web proxy server (HTTPS)?[edit]

If you receive this message, it could be caused by using a VPN connection on your iOS device. If you use a VPN, you'll need to disable this in your iOS Settings so Cachly can properly communicate with geocaching.com.

Why doesn't the Apple Watch compass update when I'm standing still?[edit]

The watch does not have compass hardware. It relies on the GPS course data, so you must be moving/walking in order to get the compass working.

How do I backup my entire Cachly database?[edit]

You can backup your entire database file (sqlite) for backup or transfer to another device. This will include all of your offline lists and pending logs but will not include your settings. To do this plug your device into your computer and open iTunes. Select the device button that is near the top of the screen and show the picture of an iPhone/iPad. Once you are viewing your device choose "File Sharing" on the left side and you should see a list of apps. Choose Cachly. You should now see a number of documents that Cachly saves on your devices, one of which is Cahcly.sqlite. Select this file and then click the save button to save to your computer.

How do I restore my database backup?[edit]

Once you have the Cachly.sqlite file saved on your computer follow the steps on the previous question to get to the File Sharing screen. Select Cachly again and then click the "Add" button, next choose the Cachly.sqlite file that you have saved. If iTunes asks you to overwrite the current file make sure to do this (if you do want to overwrite what is currently in Cachly).

Why does my GPS accuracy seem off or poor?[edit]

Cachly relies on your devices GPS for accuracy. Cachly uses the highest level of accuracy (one higher is for navigation apps that are plugged into power), so you should have very good accuracy within Cachly. As a comparison, switch to another mapping app like the Google Maps or Apple Maps and their accuracy should be comparable.