Difference between revisions of "FAQ"

From Cachly Help Wiki
Jump to: navigation, search
(Added to use gc user/password for login)
Line 5: Line 5:
  
 
== My email says "unavailable" when trying to sign up==
 
== My email says "unavailable" when trying to sign up==
Do you already have a [http://www.geocaching.com geocaching.com] account? If so, all you have to do is login to Cachly. We are a third-party partner of [http://www.geocaching.com geocaching.com] and authenticate with their servers.
+
Do you already have a [http://www.geocaching.com geocaching.com] account? If so, all you have to do is login to Cachly with your geocaching.com user name and password. We are a third-party partner of [http://www.geocaching.com geocaching.com] and authenticate with their servers.
  
 
==I am getting a "Not Authorized" error when trying to login to Cachly==
 
==I am getting a "Not Authorized" error when trying to login to Cachly==

Revision as of 20:16, 5 March 2018

Confirmation Email Not Received

Make sure to check your junk mail and also double check that you entered your email correctly when signing up. Some users incorrectly enter their email then be confused when no confirmation email came. If you think you entered it incorrectly you can just signup again.

You can also resend the validation email.

My email says "unavailable" when trying to sign up

Do you already have a geocaching.com account? If so, all you have to do is login to Cachly with your geocaching.com user name and password. We are a third-party partner of geocaching.com and authenticate with their servers.

I am getting a "Not Authorized" error when trying to login to Cachly

This error is caused when you have not verified your geocaching.com account, or it needs to be verified again. You will need to visit geocaching.com and view your account settings to verify your account.

I can login to geocaching.com with my username/password but it won't work in Cachly

Does your username have an apostrophe in it?

Since iOS 11 the keyboard started using "smart quotes" that are angled rather than the old "straight quote". To use the old straight quote press and hold on the apostrophe key on the keyboard and you will be shown some options, one of which is the straight quote. Tap this and it should then allow you to login.

Downloading an Offline Map isn't working

Please try re-downloading the offline map. This time when downloading make sure to not allow your phone to lock. If it does, iOS will stop the download at some point which causes the issues you were seeing. Also, please make sure to download over Wifi.

Not showing all caches

Have you possibly turned on some Search Options that are limiting the results that are returned? Tap the gear icon in the search field and you will see the Search Options window. Then tap the reset button and it will reset everything back to defaults. The gear icon will turn green when you have Search Options turned on.

This should allow you to show all caches.

Are there Regular User restrictions?

Yes. Cachly is a partner of Geocaching HQ and enforce the API restrictions. These are:

  • Regular Users are limited to 3 full caches per day and can only view Traditional caches with a 1.5/1.5 rating.
  • Premium Users can view up to 6,000 full caches per day and view all cache types.