Difference between revisions of "FAQ"

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(Timeout Error: Added link to geocaching.com's status page.)
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If you get a Timeout error while downloading a Pocket Query then it means that geocaching.com is having problems, not Cachly. Unfortunately all you can do is try again later.  
 
If you get a Timeout error while downloading a Pocket Query then it means that geocaching.com is having problems, not Cachly. Unfortunately all you can do is try again later.  
  
You can check out http://status.geocaching.com/ which is the official geocaching.com status page and see if it lists any known issues for the API or main web site.
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You can check out http://status.geocaching.com/ which is the official geocaching.com status page and see if it lists any known issues for the API or main web site or follow the official Geocaching Twitter account at https://twitter.com/GoGeocaching .
  
 
== Not showing all caches ==
 
== Not showing all caches ==

Revision as of 18:32, 3 April 2018

Confirmation Email Not Received

Make sure to check your junk mail and also double check that you entered your email correctly when signing up. Some users incorrectly enter their email then be confused when no confirmation email came. If you think you entered it incorrectly you can just signup again.

You can also resend the validation email.

My email says "unavailable" when trying to sign up

Do you already have a geocaching.com account? If so, all you have to do is login to Cachly with your geocaching.com user name and password. We are a third-party partner of geocaching.com and authenticate with their servers.

I am getting a "Not Authorized" error when trying to login to Cachly

This error is caused when you have not verified your geocaching.com account, or it needs to be verified again. You will need to visit geocaching.com and view your account settings to verify your account.

I can login to geocaching.com with my username/password but it won't work in Cachly

Does your username have an apostrophe in it?

Since iOS 11 the keyboard started using "smart quotes" that are angled rather than the old "straight quote". To use the old straight quote press and hold on the apostrophe key on the keyboard and you will be shown some options, one of which is the straight quote. Tap this and it should then allow you to login.

Downloading an Offline Map isn't working

Please try re-downloading the offline map. This time when downloading make sure to not allow your phone to lock. If it does, iOS will stop the download at some point which causes the issues you were seeing. Also, please make sure to download over Wifi.

Timeout Error

If you get a Timeout error while downloading a Pocket Query then it means that geocaching.com is having problems, not Cachly. Unfortunately all you can do is try again later.

You can check out http://status.geocaching.com/ which is the official geocaching.com status page and see if it lists any known issues for the API or main web site or follow the official Geocaching Twitter account at https://twitter.com/GoGeocaching .

Not showing all caches

Have you possibly turned on some Search Options that are limiting the results that are returned? Tap the gear icon in the search field and you will see the Search Options window. Then tap the reset button and it will reset everything back to defaults. The gear icon will turn green when you have Search Options turned on.

This should allow you to show all caches.

Are there Basic User restrictions?

Yes. Cachly is a partner of Geocaching HQ and must enforce the API restrictions. These are:

  • Basic Users are limited to 3 full caches per day and can only view Traditional caches with a 1.5/1.5 rating.
  • Premium Users can view up to 6,000 full caches per day and view all cache types.

A more complete list of restrictions is at Basic Member.

Updating a log entry

If you'd like to delete or update a log entry such as change the log message text or add an image and it's not a Pending Log, you need to go to the Logs Tab. Locate your previously posted log in the list and tap ... on the right of the cache name. You will be able to select Add Images, Edit or Delete.

If the log you want to edit is a Pending Log in Cachly, go to the Pending Log screen, find the cache you want to edit, and tap that cache in the list. You can now edit the log message text, add an image within the message text, change the log from Found it to Didn't find it, etc. Once you are done making your changes, tap Save in the top right and your update will be saved and eventually sent to Geocaching.com when you Submit all Pending Logs.

Is there an Android version?

Cachly runs on Apple's iOS operating system and there's no current plan for an Android version.

Error - There was a problem communicating with the secure web proxy server (HTTPS)

If you receive the message "Error - There was a problem communicating with the secure web proxy server (HTTPS)", it could be caused by using a VPN connection on your iPhone. If you use a VPN, you'll need to disable this in your iPhone Settings so Cachly can properly communicate with geocaching.com.